Erica Dhawan

Learn the new common sense rules of effective communication on digital teams across business silos, levels, backgrounds and regions.

DESCRIPTION

We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate. These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time.

In this keynote, you will learn new rules and nuances of Digital Body Language, the new requirement to innovate faster and further together, led by collaboration expert Erica Dhawan.

Learning Outcomes:

-Understand your collaboration style and what digital body language signals you are broadcasting (even if you don’t intend to!)
-Create cultures of maniacal clarity in email, phone, IM, text, video mediums and even live meetings in the new normal
-Develop a collaboration strategy to create the highest performing teams and relationships

We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails.

Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely.

In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, well-being, and innovation.

Learning Outcomes:
Discover simple ways to signal understanding and empathy across differences and distance

Learn rules of thumb to avoid misunderstanding, ambiguity, and conflict

Gain tools to foster innovation and create lasting relationships both within your organization and with clients, customers, and other key stakeholders

Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her keynote, Erica combines cutting-edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language. In-person, we lean in, uncross our arms, smile, nod, and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

In this keynote, Erica will supercharge your teams with collectively understood rules that foster connection, build trust and drive innovation.

Learning Outcomes:
Understand your collaboration style and the digital body language signals you may be broadcasting (even if you don't intend to!)

Create cultures of maniacal clarity across email, phone, IM, text, video and even live meetings

Develop a collaboration strategy that fosters valuable relationships, both in-person and online

End cultures of useless meetings, missed deadlines, and digital misunderstandings