Justin Herald

Customers / Clients are crying out for engagement, entertainment, experiences and connection. This keynote highlights the 6 areas customers are looking for when dealing with any business.

Understanding the customers / clients journey and what they go through to do business with any business will unlock a greater level of success with those customers.

This is a fun filled yet highly practical keynote that is extremely applicable for what businesses have had to go through over the last few years. This is the story of how I took my last $50 and turned it into a $37 million brand in just 6 years. This was at a time when the internet had not really become “a thing”, when social media was not even a thought bubble, and when old school relationship building was the cornerstone of business success.

Over the last few years of the pandemic, the businesses that have understood that the basics that businesses were built on many years ago, are the things that need to be implemented back into their business.

Audiences gain a great deal of take home tips throughout this keynote as the younger generation of employees, franchisees and even business owners may never have realised that there may be an easier way to navigate out of the downturn in business that many have faced.

The simplicity of how to work this way is really the success of this presentation.

The one thing all business now realise is that things can change very quickly. Unless we adapt our businesses to be able to respond quickly to those changes, then things will either stagnate or die.

This is a great keynote for staff for them to realise the role they play right now.

When you understand the simplicity of selling and the ease of getting repeat business, then business growth can be a lot easier. Throughout this keynote, I show the 4 areas that customers deal with before a sale, and the 4 areas businesses need to understand AFTER the sale to ensure repeat business AND referrals. This keynote is based upon 30 years of proven results.