Martin Grunstein

Martin Grunstein is an exceptional keynote speaker who motivates organisations to radically change their approach to customer service. Renowned for his ability to research and adapt his presentations to meet audience needs, he has worked with a massive range of industry groups in Australia and New Zealand. With intelligence, humour and realism, he delivers practical insights and strategies that can be put into immediate action.

Martin has taught skills to everybody from CEOs to frontline people enabling them to provide the levels of service that has contributed to significant increases in customer satisfaction and profitability.

His explanation of why the customer is NOT always right and how the service provider must give up the need to be right for the greater good of the client relationship has resonated with people throughout Australia and New Zealand.

Whether it be learning how to deal with residents and relatives in aged care or guests in hospitality or selling into industrial markets or the basic skills in retail, the action plan that results from Martin’s keynote or workshop has returned Martin’s clients many times the investment in his services.

One of the keys to the success of the programmes is Martin’s use of humour. As an ex-professional comedy writer, Martin believes that entertainment is the best form of education. Participants have a smile on their face throughout and thoroughly enjoy the learning.

As a keynote presenter Martin has been voted the highest rated speaker at countless conferences over the past 30 years.